Jetline Travel in Administration After It Stopped Trading

Published on : 10th April, 2025
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In March, Jetline Cruise’s parent firm, Jetline Travel, which was established in 2000, stopped trading as an ATOL-protected travel agency. According to reports it has now gone into administration.

The company operated under a number of brand names at the time, including Save on Sun, Bargain Late Holidays, Best Priced Holidays, Cruise and More, and Elegant Getaways.

Jetline Travel reported an operational profit of £655,000 and a turnover of £28.1 million in 2023. 5,000 customers—the majority of whom had reservations for cruise vacations—were impacted when the company stopped operating as an ATOL operator in March.

Due to a “breach of contract” with Jetline, a number of well-known cruise reservations with companies like Princess, Cunard, and Holland America have since been cancelled.
The Civil Aviation Authority (CAA) released advice for impacted passengers in early March: “If you are currently abroad and have a scheduled flight e-ticket, the flight is still valid for your return trip.” Kindly check in with the airline as usual. We are obtaining data from the business and will shortly offer more instructions on how to make a claim for reservations that are ATOL-protected”

Bookings that solely include lodging, non-flight packages, or cruises without flights are not covered by the ATOL scheme, the CAA confirmed.

“Jetline Travel Ltd. acted as an agent for other ATOL holders,” they continued. Jetline’s ATOL does not safeguard these reservations. To find out who is providing protection, look at the ‘Who is protecting your trip?’ section on your ATOL Certificate. Get in touch with the ATOL holder directly if they are still operating.

Jetline is represented in the travel industry by the Advantage Travel Partnership, whose representative apologised for the incident. They expressed their sadness at Jetline Travel’s closure to The Independent. “Since 2015, they have been a valued member, and we are thinking about the impacted consumers and employees.”

Anyone who has a cruise-only trip booked, or one with just accommodation that doesn’t have flights included, are not protected under ATOL.

Readers Guide To the Administration Process

Here is a quick guide to the legal realities of the administration process.

The Process: Administration is a legal “moratorium” that protects insolvent companies from creditor action. Licensed Insolvency Practitioners take control to either rescue the business or sell its assets to achieve a better result than immediate closure.

Who gets paid? There is a strict legal queue. Secured lenders (banks) and “preferential” creditors (employees and HMRC) are paid first. Unsecured creditors, including trade suppliers and customers, are at the back of the line and often receive nothing.

Employees: Redundancies often occur in the first 14 days. After this window, the administrator “adopts” remaining contracts, making ongoing wages a priority. Unpaid redundancy or notice pay can usually be claimed through the government’s Redundancy Payments Service.

Suppliers & Customers: Suppliers should negotiate “pro-forma” (upfront) terms for any new orders. For customers, gift cards and deposits are rarely honored. However, if you paid over £100 via credit card, you may be able to claim a refund under Section 75.